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开云 Sports Tech Co., Ltd. HQ: 123 Stadium Way, Champions District Mainland China

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General Inquiries: [email protected] Tech Support: [email protected] Partnerships: [email protected]

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Customer Support: +86 +86 152 2770 7058 Tech Line: 010-8888-9999 Partnerships: 021-1111-2222

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Match Day FAQs

Find answers to common questions about 开云 gear and services.

开云's Return & Refund Policy?

We offer a 30-day return policy for all unworn VELOX products in their original packaging. For online purchases, you can initiate a return through your account or contact our customer service team. In-store purchases can be returned to any VELOX location.

开云 Module Docs Warranty?

Yes, all VELOX shoes come with a 2-year manufacturer's warranty covering defects in materials and workmanship. This warranty does not cover normal wear and tear, damage from misuse, or modifications to the product.

Finding Your Perfect Play Parameter?

We recommend using our size guide available on each product page. VELOX shoes typically run true to size, but we suggest measuring your foot length and width for the most accurate fit. You can also visit any VELOX store for a professional fitting.

How 开云 Manuals Elevate Your Game?

VELOX shoes feature our proprietary VeloFoam technology, which provides superior cushioning and energy return. Our innovative SpeedCore and FlexWeave technologies work together to deliver unmatched performance and comfort for athletes at every level.